Privacy Policy for The Laundromat App
Effective Date: 11 th April 2025
Introduction
The Laundromat is committed to safeguarding your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to protect it. By using our services through the The Laundromat mobile application for pickup and delivery of laundromat services in Sri Lanka, you agree to the practices described in this policy.
We are dedicated to ensuring that your personal information is handled securely and responsibly. Please read this Privacy Policy carefully to understand how we process your information.
1. Information We Collect
We collect the following types of personal information when you use our App and Services:
- Personal Identification Information: Your name, email address, phone number, residential address, and payment details.
- Order Information: Details of the laundry services requested, including type of service, quantities, special instructions, and delivery preferences.
- Location Data: Information about your geographical location to facilitate accurate pickup and delivery of your laundry orders.
- Device and Usage Data: Information about the device you use to access our App, such as your device type, operating system, IP address, app usage statistics, and browsing preferences.
2. How We Use Your Information
We use the data we collect for the following purposes:
- Provision of Services: To provide the requested laundry pickup and delivery services and manage your orders.
- Payment Processing: To securely process payments and facilitate transactions.
- Communication: To send you notifications about your orders, promotions, customer support, and other relevant service-related information.
- App Improvement: To analyze user behavior and improve the functionality and user experience of the App.
- Legal Compliance: To comply with applicable laws, regulations, and respond to legal obligations or government requests.
3. Data Protection and Security
We implement robust technical and organizational measures to protect your personal data, including encryption, secure storage, and access controls. However, while we take all reasonable steps to safeguard your information, no security system is 100% secure. We recommend using strong passwords and keeping your login details confidential to help protect your account.
4. Sharing of Personal Information
We may share your personal data with third parties under the following circumstances:
- Service Providers: We may share your data with trusted third-party vendors such as payment processors, delivery services, and customer support providers. These third parties are contractually required to handle your information securely and use it only to assist us in delivering our services.
- Legal Compliance: We may disclose your personal data if required to do so by law, in response to legal processes, or to protect our rights, safety, or property, or that of our users.
We do not sell or rent your personal information to third parties.
5. Location Data Handling
We collect location data to provide accurate pickup and delivery services. Location data is stored temporarily during the service period and is not shared with third parties beyond the essential service providers (e.g., delivery partners). We retain location data only for the duration necessary to fulfill the service request. You can control location permissions through your device settings.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Specific retention periods are as follows:
- Personal information: Retained for a maximum of 2 years for account management and customer support purposes.
- Transaction Data: Retained for 5 years for compliance with local financial regulations and auditing purposes.
If you request deletion of your data, we will retain only the information required for legal or regulatory obligations, or for resolving disputes.
7. User Rights
As a user, you have the following rights regarding your personal data:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You may request the correction of inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal data, subject to legal obligations or other legitimate grounds for retention.
- Objection and Restriction: You may object to or request restrictions on the processing of your data in certain situations.
- Withdrawal of Consent: If you have provided consent for certain data processing activities, you may withdraw your consent at any time. Please note that withdrawing consent may affect your ability to use certain features of the App (e.g., if you withdraw consent for location tracking, pickup services may be impacted).
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within 14 days.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience with the App. These technologies allow us to:
- Remember your preferences and settings.
- Improve the functionality and performance of the App.
- Analyze usage patterns to optimize our services.
You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain features within the App.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make significant updates, we will notify you by posting the updated policy on the App and providing a notification via email or within the App. The “Effective Date” at the top of this Privacy Policy will reflect the date of the latest revision.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
The Laundromat (Pvt) Ltd.
126, Reid Avenue, Colombo 04
0117 774 400
hello@laundromat.lk
